Compliments & Complaints

At Discover Daylesford we pride ourselves on providing a valued service to our customers (guests, business partners, neighbours and wider community.)

Discover Daylesford’s management team are committed to ensuring that complaints are dealt with in a responsive, efficient and effective way. We recognise that feedback received from our customers is valuable in making improvements to our business so we can provide our customers with the best possible service. 

If at any time you feel that the service you have received from us, guest conduct or staff conduct is unsatisfactory please contact us with the necessary information so we can assist you.

1. We will send a written acknowledgement of your complaint within 48 hours of receipt. (please allow for weekends and public holidays when our office may be closed)
2. Please allow us 5-14 business days to investigate and respond. We will communicate the results of our investigation to you in writing. If we are unable to complete the investigation within this time, a member of the team will keep you updated on the progress.
3. We will inform you of the outcome of the complaint process, and our reasons for the decision regarding the outcome, as soon as reasonably possible.

You can lodge your complaint by clicking here.

CAF

If you are dissatisfied with our response, you may contact Consumer Affairs Victoria (CAF). They offer independent and easy to access service, free of charge.

Privacy

We are committed to compliance with the laws that protect customer’s personal information including the Privacy Act 1988 (Cth). In relation to any feedback procedure, we may need to collect, use or disclose personal information to respond to your enquiry, investigate and resolve a complaint from time to time