All guests are required to access and complete our quick online check-in form via our webapp/checkin form as advertised in our listing prior to booking. This includes your name, contact details, and a valid selfie holding your photo ID. This step helps us meet and comply with our insurance and safety obligations. Your booking is subject to the terms and conditions of your booking channel, as well as our house rules. If you have any questions in the lead-up to your stay, feel free to reach out. We’re here to help! Registered Guests Only Only the total number of guests paid for may stay. For everyone’s comfort and security, no parties, events, or unapproved visitors are permitted. Quiet Hours EPA Victoria laws are enforced at all times. During Your Stay If something is not right when you arrive or any issues arise during your stay, please inform us during your stay so we can try and rectify the problem. We also ask that you inform us of any accidents or damage that occurs so we can provide assistance where possible and act promptly to ensure the home is in good condition. Similarly, if there is anything you feel we missed that would make your next stay more comfortable, let us know – we value your feedback. Rural Properties/Countryside You’ll be immersed in nature, where encounters with local wildlife, insects, and fauna are part of the countryside and surrounding region experience and make Country Victoria beautiful. We take regular steps to maintain a clean and comfortable environment, but such interactions are considered a natural aspect of staying in the countryside. Refunds are not provided for these occurrences, and we encourage guests to embrace the beauty and uniqueness of the Australian countryside. Rural Supply of Electricity/Gas/Internet/Utilities Utilities are provided by a third parties – Refunds are not provided for occurrences where any of these utilities are interrupted or temporarily unavailable for reasons beyond our control.